 | Cotton Candy always stands behind its commitment to customer service and product quality. We excel at providing superior service to our customers, and feel we have done our job only when each person who purchases anything from us is completely satisfied with the process and the product. To this end, Cotton Candy commits to resolving all customer service issues within two (2) business days.
Fastenal Branded Products are not stocked but rather customized on demand and cannot be returned or exchanged once an order has been submitted through the online store.
Further to this, orders submitted through the online store are final and any changes to product selection are not possible, unless a size/style option is currently available in our inventory.
Please Note: Readily available style and size options are very limited and do not include all product offerings on the store.
In the event a product is defective, please contact our Customer Service team at:
Email: service@cottoncandy.com
Phone: 1-866-566-7882
Please review the size charts provided for each garment prior to placing your order to ensure you receive the correct size.
All efforts will be made to resolve any issue pertaining to defective merchandise. Note that our choice of resolution differs based on the particular return issue. For example, Cotton Candy would generally issue a credit if a coffee mug arrived broken, but if an article of clothing arrived with a misprinted logo, Cotton Candy would request that it be returned to us (at our expense) so we could address the issue directly with the manufacturer. In this case, we will ship a replacement immediately.
At Cotton Candy, a return becomes one more way for us to showcase our first-class level of customer service.
You have our word on that. |
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